Shipping & Delivery Policy

Welcome to Velix Combat. We are committed to your orders safely, quickly, and efficiently.

Order Processing

  • All orders are processed within 1–3 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • During sales, launches, or peak seasons, processing times may be slightly extended.

Shipping Coverage

We currently ship:

  • World Wide

Shipping availability may vary depending on the destination and courier coverage.

Estimated Delivery Time

  • Major Countries: 2–5 business days (short orders)
  • Remote Areas: 4–8 business days     (short orders)

International Orders

  • Estimated delivery: 7–20 business days depending on the country and customs clearance.

Delivery timelines are estimates and may vary due to:

  • Weather conditions
  • Courier delays
  • Customs inspections
  • Public holidays
  • Unexpected operational issues

Shipping Charges

  • Shipping charges are calculated at checkout. Or Backend (contact us)
  • Free shipping promotions may apply on selected orders or campaigns.

Order Tracking

Once your order is shipped, you will receive:

  • Tracking number
  • Courier details
  • Shipment updates (if applicable)

Incorrect Address

Customers are responsible for providing accurate shipping information.
Velix Combat is not responsible for delays or failed deliveries caused by incorrect addresses or contact information.

Damaged or Lost Packages

If your package arrives damaged or is lost in transit:

  • Contact us within 48 hours of delivery
  • Include your order number and photos (if damaged)

We will coordinate with the courier to resolve the issue as quickly as possible.

Delivery Process

At Velix Combat, we aim to provide secure and reliable delivery for all combat sports, fitness, and apparel products.

Delivery Timeframes

Estimated delivery times:

  • Express: 2–4 business days
  • Standard: 3–12 business days
  • Economy: up to 20 business days

Delivery times may vary during:

  • High order volume periods
  • Public holidays
  • Severe weather conditions

We may offer Cash on Delivery services in selected areas across Rest Of the World.

Orders may be confirmed through:

  • SMS
  • Phone call
  • WhatsApp

Failure to respond may result in order cancellation.

Delivery Attempts

Courier partners may attempt delivery multiple times.
If delivery fails due to:

  • Unreachable customer
  • Incorrect address
  • Refused delivery

The order may be canceled or returned.

Package Inspection

Customers are encouraged to inspect the package upon delivery before accepting it.

If the parcel appears damaged or tampered with:

  • Report immediately to the courier
  • Contact our support team

Delayed Deliveries

While we strive for timely delivery, delays can occasionally occur due to factors beyond our control.

Velix Combat appreciates your patience and understanding.