Returns & Refund Policy

At Velix Combat, we are committed to providing high-quality gear for your training and performance needs. If you are not completely satisfied with your purchase, we are here to help.

1. Returns Eligibility

  • Timeframe: You may initiate a return within 30 days of the delivery date.

  • Condition: Items must be in their original, unused, and unwashed condition with all original tags, labels, and packaging intact.

  • Non-Returnable Items: For hygiene and safety reasons, we cannot accept returns on mouthguards, groin protectors, or any worn personal base layers unless they arrived damaged or defective.

2. The Return Process

  • Requesting a Return: To start a return, please email our support team at [Insert Support Email] with your order number and a brief reason for the return.

  • Return Shipping:

    • If the return is due to a defect, damage, or an error on our part, we will provide a prepaid shipping label.

    • For “change of mind” returns (e.g., wrong size, color preference), the customer is responsible for the return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.

3. Exchanges

We offer exchanges for different sizes or colors within 30 days of delivery, provided the item is in stock. If you need a faster turnaround, we recommend placing a new order for the desired item and returning the original for a refund.

4. Refunds

  • Inspection: Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria.

  • Processing: If approved, your refund will be processed to your original payment method within 5–7 business days.

  • Shipping Fees: Please note that original shipping costs are non-refundable.

5. Damaged or Incorrect Items

If you received an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery. Include clear photos of the issue and your order number so we can prioritize your replacement or refund.

6. Contact Us

If you have any questions regarding your return or the status of your refund, please reach out to our team at [Insert Support Email/Phone Number].

Recommendations for your site:

  • Clear Branding: Ensure your “Contact Us” email is clearly linked at the bottom of every page.

  • Customization: If you plan to offer “Cash on Delivery” (common in some regions), clarify if refunds for those orders will be processed via store credit or bank transfer to avoid payment gateway complications.

  • Legal Compliance: Since you are operating online, ensure this policy is easily accessible in your website’s footer to build trust with your customers.