Shipping Policy – Velix Combat
Welcome to Velix Combat. We are committed to delivering your orders safely, quickly, and efficiently.
Order Processing
- All orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- During sales, launches, or peak seasons, processing times may be slightly extended.
Shipping Coverage
We currently ship:
- World Wide
Shipping availability may vary depending on the destination and courier coverage.
Estimated Delivery Time
- Major Countries: 2–5 business days (short orders)
- Remote Areas: 4–8 business days (short orders)
International Orders
- Estimated delivery: 7–20 business days depending on the country and customs clearance.
Delivery timelines are estimates and may vary due to:
- Weather conditions
- Courier delays
- Customs inspections
- Public holidays
- Unexpected operational issues
Shipping Charges
- Shipping charges are calculated at checkout.
- Free shipping promotions may apply on selected orders or campaigns.
Order Tracking
Once your order is shipped, you will receive:
- Tracking number
- Courier details
- Shipment updates (if applicable)
Incorrect Address
Customers are responsible for providing accurate shipping information.
Velix Combat is not responsible for delays or failed deliveries caused by incorrect addresses or contact information.
Damaged or Lost Packages
If your package arrives damaged or is lost in transit:
- Contact us within 48 hours of delivery
- Include your order number and photos (if damaged)
We will coordinate with the courier to resolve the issue as quickly as possible.
Contact Us
For shipping-related questions, contact our support team through our official store channels.